See how Tanium can feed your ServiceNow CMDB with fresh asset inventory on today's Tanium Tech Talk. We're going to start at the beginning with asset data: hardware, software, usage, and more. Many Tanium customers update their ServiceNow CMDB multiple times per day to enjoy the benefits of accurate and timely asset data.

• Populate your ServiceNow ITAM/CMDB with fresh data multiple times per day to enable service desk and business use cases
• Push from Tanium, or pull from ServiceNow with the Service Graph Connector (preferred)
• Related CI data: hardware, software, network adapters, disks, file systems
• Customize the tables and fields you desire to send

SERVICE GRAPH CONNECTOR IS THE PREFERRED METHOD.

VIDEOS IN THIS SERIES

84 ITAM/CMDB/ITSM
Help desk user experience demo
https://www.youtube.com/watch

85 ITAM/CMDB Setup
There are two versions of this video:
FULL Commentary, PUSH and PULL config
https://www.youtube.com/watch
LESS Commentary, PULL config only
https://www.youtube.com/watch

86 ITSM Setup
There are two versions of this video:
FULL Commentary, ALL the clicks
https://www.youtube.com/watch
LESS Commentary, ALL the clicks
https://www.youtube.com/watch

RESOURCES
Docs
https://help.tanium.com/category/ServiceNow
ServiceNow Store: solutions, doc links
https://store.servicenow.com/sn_appstore_store.do#!/store/search

CHAPTERS
00:00:00 Intro
00:00:54 Meet Brandon
00:01:30 What are ITAM & CMDB?
00:03:55 Where do I start with the integration?
00:04:55 Docs to follow along
00:08:15 Who does the configuration?
00:09:24 DEMO: Configuring ServiceNow service account and RBAC for Tanium PUSH
00:14:07 DEMO: Push Integration from Tanium [not recommended]
00:14:30 DEMO: ServiceNow Discovery Source PUSH
00:15:55 DEMO: Tanium Persona for API Token PUSH/PULL
00:19:15 DEMO: Tanium Asset View PUSH/PULL
00:21:30 Can I feed multiple ServiceNow destinations from Tanium?
00:24:00 DEMO: Tanium Asset View - Adding Software Usage PUSH/PULL
00:28:12 DEMO: Tanium ServiceNow Destination PUSH
00:30:10 How often to update CMDB? PUSH
00:32:30 DEMO: ServiceNow CI Table Mappings PUSH
00:34:30 DEMO: ServiceNow Custom Mappings for Software Usage PUSH
00:39:02 DEMO: ServiceNow ACLs PUSH
00:42:12 DEMO: First push test PUSH
00:43:13 DEMO: Roll back software usage from View PUSH
00:44:15 DEMO: First push test successful PUSH
00:44:55 DEMO: ServiceNow CMDB data first look PUSH/PULL
00:51:57 Find expensive software installs
00:52:38 PUSH configuration wrap up
00:53:50 PULL setup intro [recommended] Service Graph Connector
00:55:10 TIP: Install the Service Graph Connector before configuration session PULL
00:56:48 TIP: ServiceNow Store components are free PUSH/PULL
00:58:00 DEMO: Service Graph Connector configuration intro PULL
00:59:48 DEMO: Authentication Type PULL
01:01:40 DEMO: Token Auth Credentials & Tanium API Token PULL
01:04:40 DEMO: Connection PULL
01:07:17 DEMO: View and Connection troubleshooting PULL
01:09:47 DEMO: Troubleshooting API Key and Connection PULL
01:10:50 DEMO: SKIP ADM PULL
01:11:28 DEMO: Test connection & troubleshooting PULL
01:13:41 DEMO: Schedule Import & Run PULL
01:16:54 PUSH & PULL wrap up
01:18:54 Resources PUSH/PULL
01:20:00 Tanium Integration Core SDK
01:20:29 Integration Guides & Docs
01:21:00 Wrap up

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