How The Sack Company Solved "Click Happy" Employees & Reduced Risk Scores with KnowBe4

The Sack Company implemented KnowBe4 to eliminate "click happy" employee behavior and streamline phishing campaign management across its family of companies. By leveraging KnowBe4’s AI Defense Agents (AIDA) and gamified phishing security awareness training, The Sack Company reduced organizational risk scores while saving 50 to 60 hours per week in IT monitoring time.

KEY HIGHLIGHTS & RESULTS:

• The Challenge: Overwhelming employee click rates ("click-happiness") and the need for scalable, role-based security awareness training.
• The Solution: KnowBe4 Phishing Training & Awareness combined with AI Defense Agents (AIDA) for automated campaign management and custom content uploading.
• The Results: Saved 50–60 hours per week in phishing monitoring time—delivering an ROI that pays for itself over 10-fold compared to hiring additional security analysts.

TIMESTAMPS / CHAPTERS:

00:00 - The Cybersecurity Challenge: Managing "Click-Happy" Users

00:20 - Why The Sack Company Chose KnowBe4 for Gamified Training

00:32 - Saving 50–60 Hours Weekly with KnowBe4 AIDA

00:49 - Mitigating Organizational Risk and Protecting Company Reputation

01:16 - Custom Role-Based Training Content & Gamification Benefits

FEATURED QUOTE:
"Using AIDA and implementing it into our system has saved us close to 50 to 60 hours per week in monitoring phishing campaigns... It well pays for itself over ten-fold." — Caulan Miller, IT Director at The Slack Company

RESOURCES & NEXT STEPS:
Explore KnowBe4 Security Awareness Training: https://www.knowbe4.com/products/security-awareness-training
Learn more about AI Defense Agents (AIDA): https://www.knowbe4.com/aida
Request a personalized demo: https://bit.ly/4iACAQI