For years now, 11:11 Lab Engine has helped IT administrators navigate the pressures of our fast-paced, global business environment. With IT departments around the world facing increasing workloads and an array of new technical challenges, Lab Engine has allowed organizations to rapidly deploy and scale virtual environments for everything from testing, quality assurance, and training to marketing events and sales experiences. Indeed, an invaluable tool.

To accommodate the open-fire-hydrant-like stream of data creation across today’s modern IT landscape, our systems have, naturally, been forced to grow in complexity. While a source of great innovation, this increasingly complex reality has also left many IT teams feeling overworked and overwhelmed, and their businesses vulnerable to evolving threats, malicious or otherwise. But amidst all the chaos and complexity, there is good news: You don’t have to do it all.

In the early morning hours of Friday, July 19, a single software update from cybersecurity firm CrowdStrike sparked an unprecedented global IT outage. The incident continues to impact organizations, governments, and end users around the world, disrupting everything from mission-critical infrastructure and airlines to hospitals, retailers, and more. We at 11:11 Systems understand the gravity of this unfortunate situation and want to wish all of those affected a quick and complete recovery.

Since 2020, working from home has become commonplace. In the wake of the COVID-19 pandemic, almost every company had to switch their traditionally in-office employees to some version of hybrid or remote work. Indeed, working from home became the new “normal” almost overnight. We all have a variety of collective experiences and observations during this time of no longer commuting to work, sitting in a cubicle, or chatting with coworkers at the water cooler.

When 11:11 Systems appointed Kaushik Ray as its first Chief Experience Officer (CXO) nearly a year ago, it marked a pivotal moment in the company’s history. The decision reflected a deep commitment to putting customer experience (CX) at the center of its strategy and operations. The goal was clear: delivering exceptional value and customer support at every touchpoint.