Why Incident Response Fails (And It's Not the Technology)

Incident response plans rarely fail because of technology. It’s usually because of coordination, or the lack of.

Nelson Carreira explains why organizations that build isolated recovery environments should use them not only for recovery testing but also to strengthen incident response planning. Simulation exercises reveal a critical need: clear roles, leadership authority, and secure communication channels during a crisis.

As he explains:

“You absolutely need to ensure that you have the right contacts as part of that. You have to have the right defined roles. You need executive leadership to make the right decisions when needed, and you have to have a secure back channel to be able to communicate and a scribe.”

In healthcare outages, even something as simple as a backup workstation with offline patient lists can make the difference between chaos and continuity.

📍 YouTube: https://youtu.be/H1D_BH2Dx4c

#HealthcareCybersecurity #cyberresilience #healthcareleadership #incidentresponse #patientsafety #healthcareit #ransomwarerecovery