Keeper’s Emergency Access feature allows users to give trusted family and friends access to their Keeper Vault in the event of an emergency or loss of life. You can designate up to five emergency contacts and decide how much time should pass before their access is granted. Please note, this feature is only available for consumer accounts.

To begin, click on your email address in the upper-right corner of your Web Vault and select Account and Emergency Access. Then click Trusted Users and enter the email addresses of up to five contacts. Optionally, select a "Delay Access" duration from the dropdown menu for each user, then click Send.

The amount of time between your request to provide emergency access and access granted can be set up to three months per contact. If a delay is configured, the countdown begins the moment the trusted user attempts to login to your vault.

In order for a recipient to accept your request, you must first establish a "sharing" relationship if one hasn't already been established through Keeper's record and folder sharing features. If prompted, click Send Invite and they will receive an email invite like this one.

If a contact you entered is not an existing Keeper user, they will receive an email inviting them to sign up for a Keeper account. Once they sign up and login to their account, they can accept your sharing request.

Once the recipient accepts your sharing request, you will need to invite them to be your emergency contact once more from the “Emergency Access” section of your vault. This step is not necessary if a sharing relationship has previously been established.

They will now notice a red notification indicator has appeared in their Account screen. By clicking My Access they can Accept or Decline access to your account.

Once accepted, clicking Request Access and Login will allow the user to view your account once the delay has passed, if one was enabled.

You can view the status of your emergency contact invites, again, by navigating to Account, Emergency Access and Trusted Users. From here, you can also delete your emergency contacts at any time.

Learn more about Keeper at:
https://keepersecurity.com

View our Keeper End-User Guides here:
https://docs.keeper.io/user-guides/