Sophos Customers: Get started with the Support Portal

An overview of the Sophos Support Portal. Explore the available self-service resources, learn how to use Live Chat, create a Technical Support case, and more.

• Note: Captions generated by machine translation and may contain errors.**
• Video Chapters*

00:00 Intro

00:25 Sophos status

00:50 Portal UI

01:16 Support search

01:51 Live chat

02:19 Create Technical Support case

04:55 View and update cases

05:25 Follow cases

05:42 Accounts

05:56 Grant Partner access

06:09 Call Global Support

06:30 Outro

• Relevant Documentation*

🔗 Access the Sophos Support Portal
https://support.sophos.com/

📖 Create a Technical support case
https://docs.sophos.com/support/help/en-us/index.html

✅ Licensing guide
https://docs.sophos.com/central/customer/help/en-us/index.html

✅ Get help from the MDR operations team
https://docs.sophos.com/central/customer/help/en-us/index.html

✅ Allow a Sophos Partner to manage your account
https://docs.sophos.com/support/help/en-us/index.html

• ️ Techvid: Use Support Search
• https://techvids.sophos.com/watch/GpQtAzvZFpy5GAwuwG8i7K
• ️ Techvid: Support 101
• https://techvids.sophos.com/watch/sHZVtU121So2KRHBfaxZRe

💡 Ask questions and get expert answers in the Sophos Community. https://community.sophos.com

• ️ Watch more expert video tutorials. https://techvids.sophos.com

🔔 Follow and subscribe. https://www.youtube.com/@SophosCybersecurity