How Arrivia Stopped an Insider Data Theft Ring with Teramind [Case Study]

Read the full case study: https://www.teramind.co/case-studies/arrivia/ ‎

When Justin Skagen, VP of Revenue Integrity and Operational Compliance at Arrivia, discovered an employee building secret databases of customer information in the middle of the night, he knew traditional security measures weren't enough. What started as another department's productivity experiment became Arrivia's most powerful fraud detection weapon, catching everything from data exfiltration attempts to time clock manipulation across their global call centers.

As a white-label travel agency, Arrivia couldn't afford security breaches. When Teramind initially revealed that 50-60% of their call center agents were manipulating activity tracking, Arrivia took immediate action to restructure operations and redistribute workloads. Today, with proper oversight in place, Teramind helps them proactively catch 10-15 insider threats annually before they escalate.