Why Traditional Incident Response Retainers Leave CISOs Exposed (and Money on the Table)
I have lost count of the post-incident reviews where the most painful conversation was not about the breach itself. It was about the retainer. A CISO realizes the prepaid hours expired six weeks before the intrusion began. A General Counsel discovers the retained firm is not on the cyber insurance panel and the claim is now in dispute. A board member asks why an organization that paid for "preparedness" spent the first eighteen hours of an incident negotiating scope.