The Cyberfraud Economy: 1 in 4 Consumers Tempted by 'Refund Hacks'
Retail fraud is becoming increasingly normalized in the US and UK as ‘refund hacks’ are promoted to consumers by organized crime gangs looking to recruit both knowing and unwitting digital mules. This positioning of fraudulent activity as a ‘refund hack’ deliberately hides its illegal nature. Combined with growing awareness of fraud techniques – both online and offline – it’s driving consumer acceptance of casual fraud. This is bad news for retailers.