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AIOps

Top 3 NLP Use Cases for ITSM

What is NLP Natural Language Processing is a specialized subdomain of Machine Learning which is generally concerned with the interactions between the human and machine using a human verbal or written language. NLP helps in processing huge volumes of text which would take a significant amount of time for a human to comprehend and process otherwise. Hence a lot of organizations take advantage of NLP to gain useful insights out of their text and free formatted data.

eBonding Integration: ServiceNow Incidents to 5 Destinations: PagerDuty, Twilio, Slack, ElasticSearch/Kibana and Email

In this blog, we will walk through the scenario of sending or E-bonding ServiceNow incidents to 5 destinations simultaneously, using Robotic Data Automation and AIOps Studio. E-bonding refers to a scenario where data is delivered (one-way) or synchronized (two-way) between two or different systems, which are typically under different administrative boundaries. E-Bonding term originally appeared in Service Provider and Telco space (see: ATT E-Bonding).

Go Beyond Core AIOps Use Cases with Robotic Data Automation (RDA) and AIOps Studio

Implementing any IT project requires time, planning, and effort and AIOps probably requires even more planning and stakeholder involvement, because of the breadth of coverage and potential to bring profits to multiple IT domains/functions (ex: ITOps/ITSM/NOCOps). Customers have high expectations from AIOps, but, even after taking such major projects, most AIOps vendors are only able to support a few core AIOps use cases, which severely limits the utility and potential of AIOps.

How our Field Teams' Productivity Skyrocketed with our New AIOps Studio

Lately, I have seen fewer call outs from our field teams to our solution engineering team, and I was wondering what could be the reason? Sometimes, our field engineers approach our solution engineering team with advanced requests for data analysis, running what-if scenarios and assessing the quality of data and what new value can be gleaned by combining related datasets.

AIOps in 2021 and Beyond: 5 Trends You Should Be Aware Of

As businesses become increasingly digital, IT operations now deal with more extensive and more complex data than before. Traditional tools and strategies might no longer be enough to help them cope with their growing workload. Hence, many organizations are tuning in to the various AIOps trends available. AIOps is short for Artificial Intelligence (AI) for IT Operations. This is where they use Machine Learning(ML) to enhance and automate IT functions.